Data privacy statement by UCware GmbH
The following is a translation that is intended for information purposes only. In the event of any inconsistency between the German original and the English translation, the German version shall prevail.
Thank you for visiting our website and for your interest in our company. Protecting your data is a top priority for us. The following details about data privacy aim to inform you of the purposes and scope of collecting and processing your personal data when you use our website, and how we protect your privacy when you provide us with your data.
UCware GmbH, Christian-Pommer-Straße 23, 38112 Braunschweig, Germany is the website operator and controller responsible for ensuring compliance with current data protection provisions, as defined in Article 4 (7) of the GDPR General Data Protection Regulation.
We store and process the personal data of our users in compliance with the relevant rules especially of the General Data Protection Regulation (GDPR), the Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG) and the Telemedia Act (Telemediengesetz, TMG) in their most recent versions. All personal data are collected solely for clearly specified and legal purposes and stored only for as long as is necessary.
Personal data means all information relating to the personal or material circumstances of an identified or identifiable natural person (such as the name, date of birth or contact details).
You are generally able to use our website without providing your personal data. However, some applications on our website may require you to disclose your data to us. If you do not provide your data, you may therefore experience restrictions in the use of our website.
When you visit our website, our web servers will temporarily store every access in a log file. The following may be collected and stored until they are automatically deleted: IP address, date and time of access, data volume transmitted, notifications on the success of your retrieval of a web page, IDs of the browser and operating system used, web page from which our website is accessed, IP address of your internet service provider, and other data. These data are processed for the following purposes: to permit use of the website, for system security, for technical administration of the network infrastructure, and for website optimisation. This can be considered a legitimate interest as per Article 6 (1) Clause 1 Item f GDPR.
Other data collection
We collect, store and process your personal data (such as first and last names, address, e-mail address, phone number) if a business relationship exists or will exist, and for arrangements or changes relating to the content of the business relationship. We also use your personal data inasmuch as you have provided these to us as part of your registration on our website and consented to the processing of your personal data. We also collect, store and process your personal data if you contact us via our contact form or customer portal, or by sending us an e-mail, inasmuch as this is necessary for handling your enquiries and for correspondence. We will promptly delete the personal data collected by us when they are no longer required for this purpose, unless they are subject to a statutory retention period. Your personal data are provided voluntarily.
Disclosure of data
We use your personal data within UCware GmbH. Under Article 28 GDPR, all external contractors performing data processing services on our behalf are bound by contract to handle all personal data in accordance with current rules. Inasmuch as these companies come into contact with your personal data, we have put in place legal, technical and administrative measures and perform regular monitoring to ensure that they comply with the rules of data protection and privacy legislation.
We reserve the right to disclose your personal data to bodies entitled to receive them if we are required to do so by statutory duty or by order of court.
We will never disclose your personal data to other third parties.
Our website uses so-called cookies to store a range of information to permit user-friendly handling of the application and make the whole website more efficient. The data stored in a cookie are also used to auto-complete forms. We use temporary cookies, which are deleted regularly.
You can also delete existing cookies at any time. Please consult your browser settings for information about disabling cookies. If you do not accept cookies, you may in some cases experience restrictions in the use of our website. Please note that, when you delete your cookies, you may have to enable any opt-out cookies you have set again.
We recommend manually deleting cookies and clearing your browser history regularly.
In order to optimise the website content and offers on our website and for statistical analyses, we use a range of technical applications that log data, including anonymised data, on website user behaviour. For this purpose, we collect data on, for instance, clicking behaviour, visit duration, system settings or visitor origin, using analytics software cookies in the form of text files. To analyse these data, cookies are stored on your computer. The data collected may be stored on the servers of the companies operating the analytics tools. The data collected are not used to identify individual users and they are not merged with other personal user data.
Our website uses the analytics tools listed here for the purpose given:
To analyse use of our website, we rely on Google Analytics, a service provided by Google Inc. Data generated by the Google Analytics cookie are generally sent to and stored by Google on a server in the United States. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. Moreover, IP addresses are abbreviated before they are processed. This prevents them being directly linked to a particular person. Our website uses Google Analytics with the “_anonymizelp” option enabled. This ensures IP addresses are abbreviated before they are processed, preventing them from being directly linked to a particular person.
You can prevent collection and processing of your data by the Google Analytics cookie by installing this browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en.
Company: GOOGLE INC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
You can find more information about this web analytics tool at
Our website uses Matomo, an open-source application for the statistical analysis of visitor access. Matomo makes use of so-called "cookies", i.e. text files that are stored on your computer to permit an analysis of your website usage. The following and other data may be collected: list of search terms, length of visit, location country/city/continent or the default language of the device (browser).
The information generated by these cookies about your use of this website are stored on our own server in Germany for the purpose of website optimisation. During this process, your IP address is promptly anonymised (AnonymizeIP), ensuring that you as a user remain anonymous to us. Information generated by the cookies about your use of this website is not disclosed to third parties.
You can configure your browser settings to prevent installation of the cookies. Please note, however, that you may in this case not be able to use the full range of services provided on this website.
To object to tracking by Matomo and permanently disable this function, please click the text box below. A so-called “opt-out cookie” will then be stored in your browser, which will result in Matomo no longer collecting tracking data. Please note that, when you delete the opt-out cookie, you may need to disable tracking again.
For the visual display of geographic data, we rely on the Google Maps API, a service provided by Google Inc. Data generated by the Google Maps API are generally sent to and stored by Google on a server in the United States. Google may disclose the data collected through use of Google Maps to third parties inasmuch as third parties process these data on behalf of Google or this is legally permitted or required. The IP address transmitted by your browser during use of Google Maps is not merged with other Google data. It would, however, be technically possible for Google to process the data obtained for other purposes or identify individual users. UCware GmbH has and can have no influence over this.
Company: GOOGLE INC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
On our website, you can register to receive our free newsletter. The only required information for subscription to the newsletter is your e-mail address. You may also choose to provide your name and organisation. If you provide your name and organisation, these data are used to personalise the newsletter. The data you provide are not disclosed to third parties.
Registration for our newsletter uses a so-called double opt-in process. It means that, when we receive your registration, we send a confirmation e-mail to the e-mail address provided by you, asking you to confirm your subscription to the newsletter. If you do not click the link in the confirmation e-mail within 24 hours, your registration is automatically deleted.
If you do confirm your newsletter subscription, we will store your data until you unsubscribe from the newsletter or withdraw your consent. The sole purpose of storage is to be able to send you the newsletter. We also store your IP addresses and times of registration and confirmation, to prevent abuse of your personal data.
The wording of the consent you give is this: “I consent to receiving advertising from UCware GmbH in the form of a regular newsletter sent by e-mail.”
You can withdraw your consent to receiving the newsletter at any time. To withdraw your consent, click on the link provided in every newsletter (see footer), send an e-mail to info(at)ucware.com, or send a message to the contacts listed in the legal notice.
When you withdraw your consent or unsubscribe from the newsletter, your data are removed from the newsletter mailing list and then permanently deleted. Inasmuch as we have collected your contact details in the context of other business transactions, the relevant retention periods apply.
Please note that we analyse your user behaviour using tracking pixels and tracking links contained in our newsletter. Tracking pixels are small image files that link to our website, allowing us to analyse your user behaviour. Tracking links allow us to analyse which newsletter links you click on. The analysis is based on collecting your data (opening of the newsletter, links you click on, length of visit on the pages opened), which are then associated with your e-mail address and assigned a unique ID.
We use tracking data to create user profiles, permitting us to provide a newsletter that is tailored to your interests. By logging the time when you read our newsletters and the links you click on, we learn about your personal interests. We link these data with your browsing behaviour on our website.
The data generated through tracking are stored on our server in Germany.
You can withdraw your consent to tracking at any time. To withdraw your consent, click on the link provided in every newsletter (see footer), send an e-mail to info(at)ucware.com, or send a message to the contacts listed in the legal notice.
To protect the data transmitted by you from unauthorised access or abuse by third parties, we have taken extensive technical and administrative safety measures in our company. These measures meet the high statutory requirements of national regulations and are continuously updated to reflect the latest state of the art.
Rights of data subjects
As a data subject, you have in particular the following rights under Article 15 ff. GDPR:
- Right of access
- Right to rectification and erasure
- Right to restriction of processing
- Right to object to processing
- Right to data portability
Inasmuch as you have given your consent to the use of personal data by us, you can withdraw this at any time. To do this, please send us an e-mail at info(at)ucware.com, or notify us that you to withdraw your consent by post or fax.
You also have the option of filing a complaint with a data protection supervisory authority about our processing of personal data. The data protection supervisory authority responsible for us is “Die Landesbeauftragte für den Datenschutz Niedersachsen, Prinzenstraße 5, 30159 Hannover”.
Contact details of the data protection officer
Data protection officer – Anna Bauer
Or send an e-mail to info(at)ucware.com.
Involvement, timeliness and changes to the data privacy statement
By continuing to use our website, you consent to the use of data detailed above. Our data privacy statement was last updated on 18 May 2018 and it is currently valid. As we continue to develop our website and implement new technologies, it may become necessary to update this data privacy statement. UCware GmbH therefore reserves the right to change the data privacy statement at any time with effect for the future. You should therefore visit this website regularly to find out the current status of our data privacy statement.