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We can tell you plenty

But why not read our case studies to find out what our customers have said about the installation, operation and support services delivered by UCware.

Change to UCware well worth it.

Thanks to its reliability and ease of use, the UCware PBX system has proved to be an excellent choice from day one. All our team can now be reached across the entire factory site on their DECT telephones. Particularly the CTI integration with our CRM system via the TAPI has made work much easier.
Sascha Ludwig, IT System Administrator for DIENES WERKE

The challenge

Replacing the PBX, which had been running for almost 20 years, with a new, state-of-the-art IP-based system that would meet the company's growing needs. Specifications included VoIP and CRM integration, as well as professional call centre functionality.

The solution

  • UCware IP PBX virtualised
  • 160 extensions, CTI and CRM integration via the UCware TAPI
  • DECT wireless networks for 20.000 sq.m.

The customer

DIENES WERKE go back a long way: to 1913, when the company was set up by Karl Rudolf Dienes in Remscheid. Since then, DIENES has been synonymous with comprehensive solutions and services in the areas knives, knife holders and slitting systems for industrial applications, and valves.

Download full case study (PDF)

Change to UCware well worth it.

Thanks to its reliability and ease of use, the UCware PBX system has proved to be an excellent choice from day one. All our team can now be reached across the entire factory site on their DECT telephones. Particularly the CTI integration with our CRM system via the TAPI has made work much easier.
Sascha Ludwig, IT System Administrator for DIENES WERKE

The challenge

Replacing the PBX, which had been running for almost 20 years, with a new, state-of-the-art IP-based system that would meet the company's growing needs. Specifications included VoIP and CRM integration, as well as professional call centre functionality.

The solution

  • UCware IP PBX virtualised
  • 160 extensions, CTI and CRM integration via the UCware TAPI
  • DECT wireless networks for 20.000 sq.m.

The customer

DIENES WERKE go back a long way: to 1913, when the company was set up by Karl Rudolf Dienes in Remscheid. Since then, DIENES has been synonymous with comprehensive solutions and services in the areas knives, knife holders and slitting systems for industrial applications, and valves.

Download full case study (PDF)

Greater mobility and efficiency.

Thanks to the integration with Microsoft Outlook, our staff can dial numbers from their address books directly. That has made work noticeably more convenient and efficient. Integration of the UCware IP PBX system has given us a long-term solution that will grow with our requirements.
Dirk Müller, IT Officer for Fitesa Germany
Dirk Müller | IT Officer for Fitesa Germany

The challenge

Replacing the old PBX technology with a new system, reducing operating costs and achieving greater flexibility in the choice of terminal equipment.

The solution

  • UCware IP PBX virtualised
  • 120 extensions and Outlook integration
  • DECT wireless networks for 30.000 sq.m.

The customer

Fitesa Germany GmbH based in Peine near Hanover is a global leader in non-woven fabrics for a range of applications. The company has been pioneering in the industry since 1969, particularly in technology.

Download full case study (PDF)

Latest generation of attendant consoles.

We have been impressed with the modular IP communications solution from UCware ever since its introduction, particularly with the perfect implementation of its manager-assistant features. This innovative system makes it far easier for the management and authorised officers' three secretarial offices to route calls, thanks to flexible call distribution, clear presence information, and access to central contact lists.
Axel Cornelius, IT Officer for IPRO Industrieprojekt GmbH

The challenge

Replacing the rather outdated PBX with a hardware-independent and more powerful system, which would offer greater flexibility in the choice of terminal equipment without tying the company to expensive service agreements with specific manufacturers.

The solution

  • UCware IP PBX virtualised
  • 80 extensions incl. CTI and Outlook integration

The customer

Founded in 1963, Braunschweig-based IPRO Industrieprojekt GmbH is an independent and objective engineering company for industrial plants.

Download full case study (PDF)

Telecommunications solution for dynamic growth requirements.

At both sites, implementation was very smooth and took very little time. Even country-specific features were taken into account. We are extremely satisfied with the wide range of functionality and intuitive use of this solution, so we would opt for UCware again every time. Plus, the system simply offers the best value for money.
Burkhard Zentgraf, Head of IT for the Swoboda Hartmann Group

The challenge

Replacing the old PBX system, which was no longer adequate in size, with a new, more powerful solution. In addition to meeting the dynamic growth requirements and offering country-specific features, this would also have to be quick and easy to implement and support the latest IP technologies.

The solution

  • UCware IP PBX virtualised
  • 380 extensions worldwide incl. CTI and Outlook integration

The customer

The Swoboda Hartmann Group is a partner of the international automotive industry. They develop and produce high-precision parts for electronics, sensor and mechatronics systems. The Group has a workforce of more than 2,800 worldwide.

Download full case study (PDF)

Many more UCware references.

Please get in touch if you'd like to see UCware live at a reference customer's site. We'd be delighted to find an address near you. More

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